Customer Support

Payment

Payment can be made securely online by Visa, Master Card, Debit or Maestro cards and PayPal.

The credit/debit card that is being used must be yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment, we will not be liable for any delay or non-delivery of your order.

We also reserve the right to cancel your order. For first time online customers, we may request that shipping be to the credit card billing address only.

By submitting an order to us through our website you represent and warrant that the payment details provided on your order are valid and correct and that when your order is accepted and processed by us, payment will be made in full.

If the billing details for your order are the same as your delivery address details, by placing an order on the website you confirm that you are the person referred to in the delivery address details.

Otherwise, by placing an order, you confirm that you are the person referred to in the billing details.
In the case of an order being despatched outside of the UK, it is your responsibility to pay any taxes and customs charges which may be due.

Refund

An unsuitable product may be refunded within 14 days of our despatch date. Please include your original receipt in the returned parcel and please also state the reason for the return.

Please send all returns to Shavata Brow Studio, Ground Floor, Santon House, 53-55 Uxbridge Road, London, W5 5SA.

The product you return must be in new, unused condition with all the original packaging. We do not accept any product with any indication that the product was used. In such cases, the product will be returned to the purchaser.

If you have an enquiry about your purchase then please email info@shavata.co.uk stating your order number, product purchased and full order enquiry.

Delivery

UK/Ireland Order are £1.95 and International is £4.95. In the UK we post our goods via Royal Mail 1st Class recorded delivery and you will receive your order within 10 working days. For EU and International orders please allow up to 14 working days.

If goods fail to arrive then we will offer immediate despatch of a replacement parcel – providing the selected goods are available for despatch.

If you have not received your order then please email stock@shavata.co.uk, stating your order number, the product/s purchased and your full postal address and telephone number.

Feedback

If you have any feedback about any of our Brow Studio services nationwide then please email info@shavata.co.uk. We endeavour to respond to your enquiry within 5 working days.